Refund policy

At ICEETO, customer satisfaction is our priority. We want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 7-day return and refund policy, subject to the terms below.

1. Return Period

You may request a return within 7 days of receiving your order. To qualify, the item must meet the eligibility requirements outlined in this policy.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

The item must be unused, unworn, and in its original condition.
The item must be returned with its original packaging, tags, and accessories, where applicable.
Proof of purchase or an order confirmation must be provided.
The return request must be submitted within 7 days of delivery.

Items that are damaged, defective, or incorrect may qualify for a return or refund even if they do not meet all standard return conditions, subject to applicable law.

3. How to Request a Return

To request a return, please contact our customer support team at [nufaisalikkal12@gmail.com] with the following information:

Your order number.
The name of the item you wish to return.
The reason for the return.
Clear photographs or videos if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions. Please do not send any items back before receiving return authorization and the correct return address.

4. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

Shipping fees, customs duties, and other additional charges may be non-refundable where permitted by law. If an item arrives damaged, defective, or incorrect, we will review the issue and provide an appropriate remedy in accordance with applicable law.

5. Return Shipping Costs

For returns due to a change of mind, an incorrect size selected by the customer, or other customer-related reasons, the customer may be responsible for return shipping costs.

If the item is defective, damaged, or incorrectly supplied, please contact us before returning it. We will review the situation and explain the available return shipping arrangements or other remedies.

Because we operate a dropshipping business, return addresses and procedures may vary depending on the supplier and product.

6. Non-Returnable Items

Certain products may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise required to be accepted under applicable law. These may include:

Personalized or custom-made products.
Perishable goods.
Hygiene-sensitive products that have been opened or used.
Digital products or downloadable content, where legally excluded from returns.
Items clearly marked as non-returnable before purchase, where permitted by law.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed, shipped, or dispatched by our suppliers may not be cancellable. If cancellation is not possible, you may request a return after delivery in accordance with this policy and applicable law.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and provide your order number and supporting photographs or videos.

We will review your claim and arrange an appropriate solution, which may include a replacement, return, or refund, as applicable.

9. Late or Missing Refunds

If you have not received your approved refund within the expected processing period, please check with your bank or payment provider first. If the refund is still missing, contact us at [Your Support Email] for assistance.